Frequently Asked Questions

Where do you deliver and what is the delivery fee?

We deliver within Vancouver, Burnaby, New Westminster, Coquitlam, Surrey and Richmond. We charge a flat delivery rate of $20. If you require a rush order, please inquire via email before your purchase. However, the delivery fee will vary depending on location.

Do you have a pick-up location?

Yes. Please email us for pick-up address and to arrange a time.

 

Where do you ship to?


We currently do shipping within Canada only at this time.

 

When will I receive my order?

Once the order is processed. It will take 24-48 business hours to ship out. Once it’s shipping out, it will approximately take 4-7 business days to receive the gift box.

 

Can I create my own custom box?

Absolutely! Please click here. If you have further inquiries or requests, please email us at yourstrulygiftco@gmail.com and we will try our best to accommodate your needs.

 

Will receipts be included in the box?

We never include receipts and inventory packing slip in the gift box, as we understand most of the time that it is a gift. Receipts and inventory packing slip will be sent by email to the purchaser.

 

Do the boxes come with a note?

Each box includes a handwritten note with your personalized message. Written note will be placed inside the gift box. If no personalized message is requested, a blank card will be placed outside the box.

 

What is your return policy?

All sales are final. But trust us, you’ll love it!